Shipping policy

Thank you for shopping with Hooksole. Every pair and kit is prepared by hand in our studio in Hunan, China.

Order processing

Orders are usually dispatched within 3–4 business days after payment is confirmed. Business days exclude weekends and public holidays. Because some slippers are made to order, additional processing time may be needed during unusually busy periods; if this affects your order, we will contact you.

Estimated delivery

Delivery to the United States and Europe typically takes 7–12 business days after dispatch. These are estimates, not guarantees. Customs clearance, carrier delays, weather and public holidays may extend delivery times.

Tracking

Once your order has been dispatched, we will send a shipping confirmation and tracking number to the email address supplied at checkout. Tracking may take 1–3 business days to begin updating.

Shipping charges

Shipping charges are shown at checkout before payment. We offer free standard shipping on orders over $70. Promotional shipping offers apply only to the destination and period stated in the promotion.

Customs, duties and import taxes

International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country. These charges are the recipient's responsibility unless local law requires otherwise. Hooksole is not responsible for delays caused by customs authorities.

Address accuracy

Please check your shipping address before placing an order. Contact support@hooksole.com as soon as possible if you notice an error. Once an order has been dispatched, we may be unable to change the address.

Damaged, lost or delayed shipments

Contact us within 7 days of delivery if your order arrives damaged, and include your order number, photographs of the parcel and item, and a brief description of the problem. For a delayed or missing parcel, please contact us after checking the tracking information and with the local carrier. We will help investigate and reach a fair resolution.

Contact

For shipping questions, email support@hooksole.com. Business address: Hooksole, Midea Ziyuntai, Building 12, Room 2602, Zhuzhou, Hunan 412000, China.